Lorcana TCG: Gateway introduces new players to the Disney Lorcana game play experience. It is a boxed product meant to be sold in the board game & TCG aisle, that includes 2 small decks, a game board, movers, instructions, and several special card packs. The basic decks are designed to be very simple. Over the course of multiple Lorcana games, the players will earn special packs that contain new cards for the decks, introducing more and more game play concepts. This keeps the initial experience much easier to grasp, while ensuring that the players will learn all of the game by the time they have earned all the packs.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. We have a 30-day exchange policy applicable to sealed products only, which means you have 30 days after receiving your item to request an exchange. You can receive store credit in lieu of original payment method within 14 days, or in lieu of a product exchange within 30 days.
To start a return, you can contact us at info@pfcomics.com. Please note that returns will need to be brought to the following address: 836 SW Blue Pkwy, Lee's Summit, MO 64063. You will need to provide the receipt or proof of purchase.
Unfortunately, we cannot accept returns on sale items, gift cards, comic books, individual trading cards/collectible cards, or opened products. Certain types of items cannot be returned, like perishable goods (such as food and drinks) and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
You can always contact us for any return question at info@pfcomics.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@pfcomics.com.
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